Refund policy

Teddy Headwear Return & Refund Policy

Returns

We want you to be fully satisfied with your Teddy Headwear purchase! If for any reason you are unsatisfied, you may request a return within 3 days of receiving your order.
To initiate a return, please use our contact form or email Info@btsgroup.co. Include your order number in the subject line for prompt service.
All hats must be unworn, in original condition, and returned in the original packaging to qualify for a refund.
Return shipping costs are the responsibility of the customer unless your item was received damaged or incorrect.
Once your return is received and inspected, we will process your refund within 5–7 business days. Refunds will be credited to your original payment method.

Exclusions & Non-Returnable Items

Sale items, custom orders, and gift cards are final sale and cannot be returned or refunded.
Items showing signs of use, wear, or damage not caused by shipping will not be accepted.

Refunds

Refunds are issued for eligible returns only, minus any original shipping charges, unless your item was damaged or incorrect.
You will receive an email confirmation once your refund has been processed.

Damaged or Incorrect Items

If your item arrives damaged or you receive the wrong product, please contact us within 3 days of delivery. Attach photos of the item and packaging for faster resolution.
We will promptly arrange to solve the issue.

Lost or Stolen Packages

Teddy Headwear is not responsible for packages lost or stolen after delivery. If your package is missing, please contact the shipping carrier with your tracking number.
For support, please reach out via our contact form or email Info@btsgroup.co with your order details.

How to Start Your Return

Questions?
For any questions about returns or refunds, please contact our customer support team. We are here to help!