Teddy Headwear Shipping Policy

Shipping Coverage
We currently ship exclusively within the United States.
International shipping is not available at this time.

Order Processing & Fulfillment

• All orders are shipped from our facility in South Florida.

• Please allow 5–7 business days for your order to be prepared and shipped.

• Orders placed on weekends or holidays will begin processing in the next 2-3 business days.

Shipping Rates & Delivery

• Shipping rates are calculated at checkout based on your delivery address.

• Once shipped, most orders arrive within 5–7 business days via ground shipping. Actual delivery timelines may vary by destination.

Tracking Your Order

• A tracking number will be emailed to you as soon as your order ships, sent to the address provided at checkout.

• Track your shipment at any time using this tracking number.

Lost or Stolen Packages

• Teddy Headwear™ is not responsible for packages lost, stolen, or delayed once transferred to the shipping carrier.

• If your package is missing, please contact the carrier directly using your tracking information.

• For additional assistance, fill out our contact form or email us at Info@btsgroup.co 
  Please include your order number in the subject line for faster service.
  Please allow 24 hours for a response. Do not DM customer service related inquiries.

Customer Support

• Questions about shipping or need help? Contact us using our online form or by emailing Info@btsgroup.co.

• Always include your order number to help us assist you quickly.

Important Notes

• All shipping times and rates are estimates and not guarantees.

• By placing an order with Teddy Headwear, you acknowledge and accept our shipping terms and responsibility policies.

Thank you for helping pioneer a new frontier in headwear.