How long will it take to receive my order?
You'll receive a tracking number when your order is processed. Orders take 5-7 business days to fulfill plus US ground shipping windows (between 5-7 business days). We are not responsible for any shipping delays due to carrier issues.
What if I need to change or cancel my order?
Contact info@BTSGroup.co with your order number in the subject line. We'll be glad to help adjust any orders that have not been processed.
Do you offer returns?
We do not accept returns on sale, lost or stolen items. Please contact your carrier if you did not receive your order or if your order arrived damaged beyond repair. Our customer support is info@btsgroup.co
How do I contact customer support?
Please feel free to submit a message with your order number and info on our contact page.
We'll be sure to respond within 24 hours.
How should I care for my hat?
Here are some tips and tricks when caring for your Teddy fedora and cowboy hat:
Care
- Avoid getting wet or wearing in the rain. Protect your hat in advance with rain repellent from a number of brands for a longer lasting original fit.
- If your hat becomes flimsy, dented or lost its shape, you can easily use a steamer to reshape it. Hat stiffeners also aid in keeping your desired fit and style. You can find them online or at your local Western store.
Cleaning
- Gently brush your hat with a soft bristle brush in a counterclockwise direction to remove dust and dirt.
- For minor spots, dab with a slightly damp cloth or use a hat-specific cleaning sponge. Do not rub hard, as this can damage the fibers.
- To remove lint or hair, use a lint roller or masking tape.
Shaping & Handling
- Always pick up your hat by the brim to help it keep its shape. Avoid pinching or handling the crown.
- If your hat needs reshaping, use light steam: hold your hat above (not in) steam, gently shape, and let air-dry naturally—never use direct heat.
Storage
- Never store your hat while it’s wet. If your hat gets wet, shake off excess moisture, gently reshape it, and let it air-dry away from heat sources.
- Store your hat upside down on the crown or on a dedicated hat stand, not on the brim. For long-term storage or travel, use a protective hat box.
- Keep your hat in a cool, dry place and away from direct sunlight to avoid fading and shrinkage.
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